FAQs

Use the “Locate My Package” feature on your Dashboard to track your parcel, as it may have been processed without a valid vPost account number and […]

Due to your packages not having a merchant invoice in them. As such, we will require you to input the dollar value of your purchases for […]

vPost provides free storage of 30 days from the date package is processed without any charge for your consolidation of shipping payment. However, when packages are […]

If you have selected ‘Yes’ for Auto-Declaration in your profile, we will help you to declare your packages when they arrive at our warehouse. However, please […]

On the declaration page, please select the product category that best matches your item(s). If none apply, choose “Others” and enter the product description. Ensure the […]

Yes, regardless of your declaration profile, all packages will be opened by our warehouse team to check for any prohibited/dangerous items in the package. This applies […]

You may amend the declaration once your package arrives at our warehouse and before payment is completed. Please note that after payment has been made, the […]

No. We do not combine multiple packages as it may potentially hinder the claims process in the event your package is lost or damaged during transit.

The repacking service is available for packages from all warehouses, if the package has more than 2kg difference between the actual weight and volumetric weight, it […]