Payment
It appears that the final step of the payment process was not completed. This may be due to one of the following reasons:
- An incorrect OTP was entered
- The payment was not successfully authenticated through your banking app
We recommend reviewing your payment details and ensuring the final step is completed successfully.
If you encounter any issues or require further assistance, please don’t hesitate to contact our Customer Service Team.
No, vPost is unable to assist with VAT tax payments. Customers are responsible for making these payments directly to the relevant authorities.
As per IRAS regulations, all goods imported into Singapore are generally subject to a GST of 9% on the total cost of goods, including vCare and freight (CIF) value. (Total Customs GST Chargeable = 9% on [Cost + vCare + Freight])
The current Customs GST rate is 9%.
Total Customs GST Chargeable = 9% on [Cost + vCare + Freight] where Cost is the total cost of products in a package/order paid to seller / Merchant that includes the item value, domestic shipping, handling charge etc., while vCare is the cost of purchasing optional vCare from vPost and Freight is vPost shipping charge for that item.
If the promo code you entered is not valid, please check your newsletter for the correct code, ensuring it complies with the terms and conditions, before proceeding with payment. * Please note that promo codes are only valid for the first transaction, and unfortunately, they cannot be refunded or reused if not applied during that transaction.
Other possible charges are, but not limited to, Customs GST and/or duty and License fee and any other applicable taxes and fees.
Holding Fee for processed item/ package: Once your item/package has been processed, vPost will notify you by email of the shipping charges payable for that package/item. For vPost USA, vPost UK, vPost Japan, vPost China, vPost Malaysia, vPost Thailand, vPost Taiwan and vPost Australia it will be a charge of S$1.50 per item per day for items that are held for more than 30 days from the processed date.
Shipment aggregation allows customers to enjoy Bundling Discount ranging from 3-5%. To utilize this feature, withhold payment till all the packages you want to pay for together are available to check out (i.e. one invoice).
Bundling discount applies to 2nd and subsequent packages onwards in one invoice. The lowest price package will be selected as the first by default, providing the maximum value.
Do note that it does not mean that we will repack into a box and ship all your items together. Instead, it means if you make the payment within one invoice with multiple shipments (within the same overseas country).
Please note that a holding fee will be applicable for packages that are held for more than 30 days.
Once your packages arrive at our warehouse, you may proceed to declare and make payment under the ‘Action Required’ tab.
Please note that we are unable to edit or cancel shipments for packages that have already been paid for. Once the payment is processed, the shipment is considered final.
Thank you for your understanding.
Currently, vPost accepts the below payment methods:
- Credit*/Debit Cards (Visa/Master) – Except AMEX
- *Only local issued credit cards are accepted
Please ensure that you have arranged for one of the approved payment methods before using vPost Shipping Services. Paid shipments are final and cannot be edited or canceled. Once payment is processed, your shipment is finalized and immediately begins the shipping process. Therefore, we’re unable to make any edits or cancellations at that point.
No, currently vPost does not provide a service for claiming sales tax incurred by our customers when they shop online from overseas merchants.
We have waived off all repacking fees! Rest assured, we will ensure that you enjoy savings on your package even after considering the repacking fee.
However, please note that if the merchant delivers a package that arrives at our warehouse in conditions deemed unsuitable for shipping, you may incur additional repacking cost on that package.
All goods, including Free of Charge (FOC) items or replacement goods imported into Singapore, are subjected to Goods & Services Tax (GST). For items without any value indicated in the invoices, you have to obtain the commercial value of the items from the supplier/merchant. Therefore, the declared value at the time of import should be based on:
- The transaction value of identical or similar goods from the same country of origin that is exported at about the same time, or
- The original price payable for the goods as if they are sold for export to Singapore.
Please refer to Singapore Customs’ website or their circular on the valuation of goods declared for GST purposes.
As per freight industry practice, the chargeable weight of a package is calculated based on Volumetric or Actual weight, whichever is higher.
The volumetric weight of a package is a calculation that reveals the density of a package, and we use the below formula to derive the volumetric weight of a package
Volumetric weight = [ length(cm) x breadth(cm) x height(cm) ] / 5,000cm You can advise your merchant to ensure proper packaging or pack your purchase into a smallest possible box.
In addition, you can aggregate your shipping charges by paying multiple packages together. As such, you can enjoy the bundle discount ranging from 3-5%. Find out more about shipment aggregation.
For shipments to Singapore, all declared values of goods, vCare and freight charges are converted to Singapore Dollars.
The Goods and Service Tax (GST) is calculated based on the CIF of all packages in an invoice.
The current GST rate is at 9% of the total CIF (Cost, vCare and Freight)
To estimate the GST applicable for your invoice, simple sum up the cost of your products with the shipping cost and vCare charges, if applicable, and multiply it by 9%.