Package at Warehouse

If you are expecting your package to arrive at our warehouse. Enter the merchant tracking number that was issued to you by the overseas merchant during checkout under the “Locate my package” tab.

If you do not have a merchant tracking number, please contact the overseas directly merchant for further assistance.

An email notification will be sent to your registered email once your package has been processed at vPost’s overseas warehouse. Do check your ‘Junk’ folder in case the notification email has been filtered from your main inbox.

Once you are logged in to your vPost account, your dashboard will show you a total number of packages that require your actions and a total number of packages that are pending payment. The breakdown of your packages is also shown below, according to each of the source countries (Click here for various countries you can ship from, via vPost).

In the event that your merchant has updated your package as delivered but it has yet to appear in your account after * 2- 5 working days, please contact us and provide us with more details on your package (e.g. merchant invoice with tracking number, merchant name, etc.), to help us locate your items.

*Please note that local delivery might be slightly delayed due to unpredictable weather conditions (snowy weather, serve winter storms, holiday period and unexpected circumstance), while our overseas facilities in the USA, UK, Japan, China, Malaysia, Thailand, Taiwan, Australia and Indonesia are fully functioning, please note that delays are expected. Overall shipments via air and sea are expected to be delayed due to limited international freight capacities and seaport congestion. For the latest information for the COVID-19 Shipment delay status, please click the link here

A Shipper’s Export Declaration (SED) form is needed whenever your package’s value is above USD $2,500. This form is needed by the US Customs Authority. Please refer to vPost Terms and Conditions clause 10 for a sample of the SED form. Once the form is filled and duly signed, we will forward it to our USA forwarder for processing.

There are Merchants that use FedEx Smartpost or UPS SurePost to send packages to vPost USA Warehouse. Such services come with two tracking numbers.

In the event wherein physical package label become spoil due to unforseen event, warehouse will not be able to track the package using only one tracking number. Providing both tracking numbers will make it easier to track the package.

The two tracking numbers can be found at the upper left and lower right sides. See image below as guide.

vPost will repack your package by minimising the height of the package, thus reducing the volumetric weight.

Please note that we cannot remove or modify any part/content from its retail packaging when we repack.

Example:

– Removal of batteries from the retail packaging.

– Installation of batteries from the retail packaging.

This is to ensure not to have your original package contents being compromised.

Here are some scenarios in which we will not repack:

  • Where the difference between the actual weight and volumetric weight is under 2kg
  • Containing leather products
  • Containing products with flammable or alcoholic contents
  • Marked ‘fragile’ or the packages are deemed as ‘fragile’ accordingly to our warehouse assessment.
  • Clearly a gift
  • Packed within a satchel or plastic packaging bag
  • Oversized (exceed the maximum length of 105cm and weight of 22 kg)
  • Cushioned with special packaging

Please note that if the merchant delivers a product that arrives at our warehouses in conditions deemed unsuitable for shipping, you will incur additional repacking costs on the package. The decision to repack a package will be made at the discretion of vPost.

If your fragile packages require special packaging, there will be an additional charge. You will be advised of these costs and asked for permission before repacking.

You agree that any such repacking of your packages may mean the return, refund, or exchange policy of the Merchant for the Parcels becomes invalid, void or cancelled. vPOST shall not be liable to you for any loss, damage, or liability that you may have suffered or incurred as a result of repacking a package.

For detailed information on how repacking works, check out our blog post for more information.

Here are some scenarios in which we will not repack

  • Where the difference between the actual weight and volumetric weight is under 2kg
  • Containing leather products
  • Containing products with flammable or alcoholic contents
  • Marked ‘fragile’ or the packages are deem as ‘fragile’ accordingly to our warehouse assessment.
  • Clearly a gift
  • Packed within a satchel or plastic packaging bag
  • Oversized (exceed the maximum length of 105cm and weight of 22 kg)
  • Cushioned with special packaging

If your packages requires special or extraordinary packaging, there will be an additional charge. You will be advised of these costs and asked for permission prior to repacking.

You agree that any such repacking of your packages may mean the return, refund or exchange policy of the Merchant for the Parcels becomes invalid, void or cancelled. vPOST shall not be liable to you for any loss, damage or liability which may be suffered or incurred by you as a result of repacking a package.

To find out more how we repack your package, refer to the details here.